June 22, 2020

eTOM can be considered a blueprint for standardizing business processes as well as operations support systems (OSS) and business support systems (BSS). eTOM to Business Process Framework; SID to Information Framework, and; TNA to . If you are new in ISP company and want to understand the basic of etom. Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of Introduction to eTOM. White Paper.

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Architectural and Framework Standards: the eTOM Model (TMF)

The TeleManagement Forum TMF is a nonprofit global consortium that works on telecommunications management and the development of management systems and standards. Later the name was changed to TeleManagement Forum. The strategic goal of the TMF is to create or identify standard interfaces that allow a network to be managed consistently across various network element suppliers.

It was developed to drive a consensus around the processes, inputs, outputs, and activities required for service provider operations management. Its focus and scope were operations and operations management.

It broadens the TOM model to a complete enterprise framework and addresses the impact of e-business environments and hasics drivers. NGOSS programs implement a common system infrastructure framework, in which components that adhere to the specifications can interoperate in a flexible application infrastructure.

The eTOM model serves as a reference framework for categorizing all the business activities of a service provider. It categorizes them into different levels of detail according to their significance and priority for the business. For suppliers, the eTOM framework outlines potential boundaries of software components, and the required functions, inputs, and outputs that need to be supported by products using the common language of the service providers.


The eTOM focuses on managing operations, services, and interactions between the various components and building blocks. Related to this book’s perspective, the OPS area is most relevant, because SIP and EM describe different functions such as marketing, supply chain, and financial management. Therefore, the two definitions do not overlap, but complement each other.

Business Process Framework (eTOM) – Wikipedia

The TMN model lays the foundation for managing the infrastructure. Note that the eTOM model introduces both vertical functions OSR, fulfillment, assurance, billing and functional process grouping in horizontal layers:. Figure is an overview of the eTOM operations areas.

Operations Area [View full size image]. Operations includes processes that support customers, network operations, and management.

Fulfillment is responsible ettom delivering products and services to the customer. This includes order handling, service configuration and activation, and resource provisioning. Assurance consists of proactive and reactive maintenance activities, service monitoring SLA or QoSresource status and performance monitoring, and troubleshooting. This includes continuous resource status and performance monitoring to proactively detect possible failures, and the collection basiccs performance data and analysis to identify and resolve potential or real problems.

Billing collects usage data records accountingvarious rating functions, and billing operations. This includes production of timely and accurate bills, providing pre-bill use information and billing to customers, processing their payments, and performing payment collections. The following is a brief summary of the two areas that are most relevant for accounting and performance management.

Within these two, the emphasis is on assurance and billing, because neither fulfillment nor OSR is related to accounting and performance:.

It includes Resource Trouble Management, which performs fault monitoring and management functions, such as processing device notifications, root cause analysis, and fault reporting.

Business Process Framework (eTOM)

It monitors, analyzes, and reports performance data from the devices. It gathers and distributes management data between devices and service instances.


These are responsible for monitoring, analyzing, and controlling operational services, as well as detecting, analyzing, and localizing service problems. In the billing area, Service and Specific Instance Rating correlates service events and converts them into a specific format. Reports for basisc and noncacheable events can be generated—for example, to identify fraud. From the perspective of this book, the eTOM operations processes are relevant—particularly fulfillment, assurance, and billing.

Home Networking Network Management. Note that the eTOM model introduces both vertical functions OSR, bawics, assurance, billing and functional process grouping in horizontal layers: About the Technical Reviewers. Icons Used in This Book. Data Collection and Methodology Standards. Understanding the Need for Accounting and Performance Management. The Purposes of Accounting.

Applying the Information to the Business. How to Collect Data Records. Where to Collect Data Records. How to Process Data Records.

How to Ensure Data Authenticity and Integrity. Accounting and Performance Standards and Definitions.

Understanding Standards and Standards Organizations. Architectural and Framework Standards: Implementations on the Cisco Devices. IP Accounting Layer 3. NetFlow Version 5 on a Router. Basice Configuration on the Catalyst.

Fundamentals of AAA Accounting. Summary of Data Collection Methodology. Assigning Technologies to Solutions. Network Blueprint for Monitoring.

Device and Link Performance. Network Connectivity and Performance.

Business Process Framework (eTOM) – TM Forum

Service Monitoring and Routing Optimization. Network Blueprint for Capacity Planning. Methods for Generating the Core Traffic Matrix. Network Blueprint for IP Telephony.

Network Blueprint for Security Management. Network Blueprint for Billing.

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